Information we collect
Through visit planning, volunteer application and contact forms, the website may collect information such as first name, last name, phone number, email address, institution name, visit date and time, guide language, number of visitors and the content of the request.
Technical information such as IP address, browser type, device information and usage statistics may also be processed to ensure the security and proper operation of the website.
Purpose of use
The collected information is used to respond to tour and visit requests, manage volunteer applications, contact users, protect the website and improve services.
Data retention
Requests and related information are retained for the period necessary to process the request. After that period, the information may be deleted, archived or anonymized in accordance with internal procedures.
Sharing with third parties
Personal information is not sold or transferred to third parties for commercial purposes. Access may be provided only to authorized staff, technical service providers supporting the website, and relevant public authorities where required by law.
Cookies and technical tools
The website may use technical cookies, caching mechanisms and statistical analysis tools. These tools are used for proper website operation, security and improving the user experience.
User rights and contact
Users may request clarification, correction, updating or deletion of their personal information. You can contact us at qsmk@soyqirim.az.